Politique d’expédition

Global Shipping Policy

Last updated: September 4, 2026

At SONEMART, we aim to provide a reliable and convenient shipping experience for customers worldwide. We work with trusted fulfillment and shipping partners, including third-party fulfillment providers such as CJ Dropshipping, to process and deliver orders.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
During sales, holidays, product launches, or periods of high order volume, processing may take longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Some orders may require additional verification for security purposes before processing.

2. Shipping Times

Shipping times depend on the destination country, product availability, warehouse location, shipping method, and carrier selected for your order.

Typical estimated delivery times are:

Standard Shipping: approximately 7–20 business days
Express Shipping: approximately 3–10 business days, where available

These delivery estimates are not guaranteed and do not include the order processing time.

Certain products or destinations may have different delivery estimates. The estimated shipping time available at checkout or on the product page should be considered the most relevant estimate for your order.

3. Shipping Methods

We may use different shipping carriers and services depending on the destination, product, warehouse, and availability.

Shipping may be fulfilled through carriers such as:

DHL
UPS
FedEx
USPS
Royal Mail
Chronopost
Local postal services
Other international or local delivery partners

The carrier used for your order may vary. SONEMART does not guarantee that a specific carrier will be used unless the carrier is specifically displayed and selected at checkout.

4. Shipping Costs

Shipping costs vary depending on:

Destination country
Product size and weight
Warehouse location
Shipping method
Carrier
Current shipping rates

The applicable shipping cost will be displayed at checkout before you complete your purchase.

From time to time, SONEMART may offer free shipping promotions or discounted shipping. Any promotional shipping offer will be subject to the terms displayed at the time of purchase.

5. International Shipping

SONEMART may ship products to customers in different countries around the world.

However, shipping availability may vary depending on the product and destination.

Certain products may not be available for delivery to certain countries or regions due to carrier restrictions, customs regulations, product restrictions, or other logistical limitations.

If we are unable to ship an order to your destination, we will contact you and, where applicable, provide a refund for the affected order.

6. Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product or shipping price and may be the responsibility of the customer.

SONEMART does not control customs charges and cannot guarantee the amount of any applicable duties or taxes.

Customers are responsible for complying with the import regulations applicable in their country.

7. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Tracking information may take some time to become active after the package has been handed over to the carrier.

You can use the tracking number provided in your shipping confirmation email to monitor the progress of your shipment.

In some cases, tracking information may not update immediately while the package is being transferred between fulfillment centers or international carriers.

8. Multiple Products in One Order

If your order contains multiple products, your items may be shipped separately.

This can happen when products are fulfilled from different warehouses or suppliers.

If your items are shipped separately, you may receive more than one shipping confirmation or tracking number.

You will not be charged additional shipping fees simply because your order is divided into multiple shipments, unless otherwise stated at checkout.

9. Shipping Delays

Estimated delivery dates are provided for guidance only.

Delivery may take longer than expected due to circumstances beyond our reasonable control, including:

Customs inspections or delays
Carrier delays
Weather conditions
Public holidays
Incorrect or incomplete addresses
High shipping volumes
Transportation disruptions
International logistics delays
Local delivery issues
Unexpected events or circumstances beyond our control

SONEMART is not responsible for delays caused by carriers, customs authorities, or other circumstances beyond our reasonable control.

10. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your:

Full name
Street address
Apartment or unit number
City
Postal code
State or province, where applicable
Country
Phone number, where required

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply for reshipment.

11. Failed Delivery

If a carrier attempts delivery and the package cannot be delivered because the customer is unavailable, refuses the package, provides incorrect information, or fails to collect the package when required, the package may be returned to the sender or fulfillment facility.

If the package is returned, please contact us at support@sonemart.com so we can review the available options.

Additional shipping costs may apply if reshipment is requested.

12. Lost or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at:

Email: support@sonemart.com

Please provide your order number and any relevant information or photographs of the package if applicable.

We may contact the shipping carrier or fulfillment partner to investigate the issue and determine the appropriate solution.

13. Delivery Confirmation

A shipment may be considered delivered when the carrier's tracking system shows that the package has been delivered to the address provided with the order.

If tracking shows "delivered" but you have not received the package, please first check with household members, neighbors, building reception, or the local carrier.

If you still cannot locate the package, contact us so we can assist with the investigation.

14. Product Availability and Fulfillment

SONEMART works with third-party fulfillment and logistics partners, which may include CJ Dropshipping.

Products may be fulfilled from different warehouses depending on product availability and the customer's destination.

The warehouse and fulfillment location may therefore vary between orders.

This may affect processing and delivery times.

15. Shipping Restrictions

Some products may be subject to shipping restrictions depending on the destination country.

If a product cannot legally or logistically be shipped to your destination, we may cancel the affected order and issue an applicable refund.

16. Contact Us

If you have any questions about shipping, delivery, or your order, please contact us:

SONEMART SARL